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Customer Success Manager
Customer SuccessRemote - WorldwideFull-time
Help customers adopt AetherMek products, achieve outcomes, and become long-term partners in our ecosystem.
BUILDING INTELLIGENT SOLUTIONS.
About the Role
As a Customer Success Manager, you'll own relationships from onboarding through expansion — making sure customers realize value quickly and stay supported as they grow.
What You'll Do
- Own onboarding and ongoing success for assigned accounts
- Identify adoption gaps and drive clear action plans
- Partner with product and support to escalate customer needs
- Build playbooks that improve retention and expansion
- Track health metrics and communicate risk early
- Turn customer feedback into insights for the product team
What You'll Need
- 3+ years in customer success, account management, or related roles
- Excellent relationship-building and written communication skills
- Comfort working with SaaS products and technical stakeholders
- Ability to prioritize across accounts and follow through
- Experience using CRM and success tooling
- A customer-first mindset with commercial awareness
Nice to Have
- Experience in B2B SaaS or multi-product environments
- Background supporting technical or operations teams
- Familiarity with onboarding automation and health scoring
- Interest in product-led growth motions
About the Team
You'll work with product, support, and growth to make every AetherMek customer feel guided, heard, and successful.
Ready to build the future with us? We'd love to hear from you.